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Glen Johnstone

Director of Operations

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Glen's Experience

Glen is a Chartered Secretary and Associate member of the Governance Institute, with deep experience in Secretariat operations and in retail shareholder engagement. He held roles at Link Group and Halifax Bank of Scotland before moving to Lloyds Banking Group as their Head of Shareholder & Ops Support.  


Glen is a strong leader with a demonstrable track record in building and sustaining high performing teams and achieving operational excellence against a backdrop of evolving governance, regulatory and legal environments. He is a Chartered Secretary and subject matter expert for retail shareholder engagement and digitisation. A former Secretary to the Responsible Business Committee, Glen has a passion for ethical and responsible business.

Glen's Previous Positions

Head of Shareholder and Operations Support, Lloyds Banking Group PLC

Senior Manager, Shareholder Communications and share registration Services, Lloyds Banking Group PLC

Head of Key Clients, Capita

Assistant Compliance Officer, Capita

Corporate Actions Manager - Front Office, Capita

We asked Glen how he works with his clients to ensure #FutureFitGovernance?
This was Glen's response...

Having cut my teeth in the insurance industry during a period of hugely important regulatory change in financial services, not to mention the innumerable regulatory and corporate governance changes since, I have a curiosity about joining the dots between governance, compliance and risk operations in order to create an effective and efficient Secretariat function that is capable of adding value to the wider business.

A strong governance culture will underpin the delivery of strong business objectives. This provides opportunity particularly in the Secretariat space where there is a unique vantage point held in seeing the business as a whole and having access to the unique set of stakeholders with shared, and sometimes conflicting, interests and aims. I have a passion for creating this interlock with stakeholders and leveraging this joined up approach to deliver value for stakeholders, and in turn helping to grow the Secretariat brand and perhaps changing perceptions through the use of changing technology.