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TEAM KUBERNO

Wow!  We have had such an amazing response to our entity governance platform, Kube, that we need to further grow the Kuberno team.

 

We are looking for a Customer Experience Analyst for Kube to support our customers who are delivering future-fit governance for their organisations.

 

 

Do you want to play a starring role in a start-up which is transforming governance through cutting-edge technology?

Kube is Kuberno’s  unique entity governance platform. It provides a definitive source of entity data and automates entity governance across businesses.

 

Following an amazing response to the launch of Kube earlier this year, we are now looking for a Customer Experience Analyst to join the team.

 

Kube has been built around Kuberno’s customers. Our support team are our front line in helping our customers using a deep knowledge of how Kube and a design-thinking approach employing empathy and creative problem-solving.

 

We don’t have a check list of skills or experience for this role. We are looking for teamwork, aptitude and attitude, but you will be expected to hit the ground running in a fast-paced environment. Being a self-starter, highly motivated and wanting to be part of the team culture is key.

We are looking for people who:

  • Enjoy creative problem solving

  • Are empathetic and seek to understand the customers’ perspective

  • Thrive in a dynamic and collaborative environment and are comfortable with ambiguity.  We are a fast moving start-up – this brings huge opportunities to progress, but limited handholding!

  • Have a professional and informative communication style – you can clearly articulate problems and solutions

  • Are energetic and enthusiastic with strong self-organisation and accountability

  • Have a burning curiosity and passion for learning. We don’t plan on standing still and neither should you!

 

  • Developing a deep knowledge of Kube and its core value proposition

  • Answering “how-to” questions and helping customers navigate Kube, alongside our customer support team

  • Partnering with our customers to effectively resolve issues through MS Teams, Zoom, email and chat

  • Diagnosing software issues and engaging with our product and engineering teams using tools such as Jira and Mural

  • Communicating thoughtful, tailored solutions that help customers deliver future fit governance

  • Collaborating with other team members to identify development opportunities for Kube or to solve new governance challenges for customers

So what would you be doing in the role?

"Nice to haves"

We work with Company Secretaries and other governance professionals from organisations of all shapes and sizes who want to deliver future fit governance. An interest in governance and how technology can help transform the role of the Company Secretary would be a head start in building empathy for our customers, but is not a pre-requisite.

Location

The role will primarily be home-based, but you should be willing and able to travel to London for a day on a monthly basis for team meetings. You may also be required to travel to customer sites for face-to-face meetings. These would typically be ad-hoc and set up at the request of the customer.

What else?

Confidence can sometimes hold us back from applying for a job. But we will let you into a secret: There’s no such thing as a “perfect” candidate!  Kuberno is a place where everyone can grow. So however you identify and whatever your background, please apply if this is a role that would make you excited to be at work every day.

To find out more or to apply now, please see below:

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Email
The Team

Email The Team:

 

theteam@kuberno.com